Jalin
Jalin · Jalin Studio
Your data.
Your choice.
Ask us to delete your Jalin account or associated data, even if you no longer have the app.
No app installation required
Request deletion by email
Subject: Jalin account and data deletion request
- Send from the email you use to sign in, if you can. If you cannot access it, tell us how we can reply; we will arrange an ownership check.
- Say whether you want your Jalin account and associated cloud data, sign-in identity, a bug report, or particular data deleted. For a bug report, include its receipt if available.
- Send the message from your email app or webmail. Opening an email link does not send a request. If no email app opens, copy the address and subject above.
Do not send a password, OTP, identity document or family archive with your initial request.
What happens next
We aim to reply within 7 calendar days and complete a verified request within 30 calendar days. We verify ownership before deleting data. If the request needs clarification, has a legal retention requirement or needs more time, we will explain the scope, reason and expected completion date by reply.
You can request deletion without reinstalling Jalin or signing into the app. We will not delete another person’s account based only on an unverified email.
What is deleted
A Jalin cloud account-data request covers your owned cloud trees and associated photos/backups, invitations and shared-tree memberships. Another owner’s family tree is not erased. Server deletion is processed in scheduled steps; access can end before all stored copies finish cleanup. We confirm completion after checking that processing.
A full account-deletion request also covers the Microsoft Entra sign-in identity and associated provider-held account data. These need separate handling from the app’s Delete cloud account data action. We explain any provider retention or legally required records. You can also ask to delete particular data while keeping your account.
Copies and records that may remain
Previously downloaded device files, exported backups and copies shared with relatives cannot be remotely erased. You control local deletion. Minimal account deletion-status markers prevent old access tokens from recreating a deleted account; family content is not kept in those markers. Bug reports are separate and normally retained for 90 days before scheduled cleanup; request earlier deletion using the receipt. Store transaction records follow the store’s retention and legal requirements.
Delete locally or in the app
For a local-only tree, no Jalin cloud account is required. Use the app’s local delete controls; uninstalling or clearing app data removes private device files and may permanently lose the encryption key. Export anything you want to keep first and separately remove backups you saved elsewhere. For cloud data, use Private cloud → Delete cloud account data if you prefer the in-app route.
Manage your subscription separately
Deleting your account or uninstalling Jalin does not cancel Google Play or Apple billing. You do not need to cancel a subscription before requesting data deletion. To prevent future renewal charges, manage cancellation in your store.