Jalin
A little help
Here for your next step.
Support for Jalin by Jalin Studio.
Send a support request
Include your app version, device operating-system version, the action you tried and the error text with personal details removed. You can also use Settings → Report a bug when available. Never send passwords, verification codes, encryption keys or a family archive.
Back up before troubleshooting
Open Settings and backup → Export backup and save the file somewhere you trust. The archive is unencrypted and contains sensitive information. Restore backup replaces local records only after your confirmation; review its contents first.
If a tree cannot open, keep existing files, check free device storage and restart Jalin. Do not clear app storage or uninstall as a troubleshooting step. Support cannot recover a lost encryption key; a verified manual backup may be your recovery route.
Purchases, restore and cancellation
Use Plans and purchases → Restore purchases with the original store account. Refresh purchase status if your plan has not updated. An active Cloud Family subscription includes local premium; independent Local Plus remains owned after cloud expiry. Cancelling renewal keeps verified access through the current expiry unless the provider revokes it.
Uninstalling Jalin or deleting account data does not cancel a store subscription. Manage billing separately in your store.
Cloud and account help
Your own downloaded tree remains available locally during a connection problem. Check the selected tree’s cloud status and resolve conflicts before discarding any saved changes. Cloud permissions depend on the owner’s grants as well as the subscription.